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Your Rights and Our Rules on cili44

Every account on cili44 operates under a clear set of terms — covering how your account is opened, how funds move through Touch 'n Go eWallet, Boost, or GrabPay, and what happens if a dispute needs resolving.

Account terms apply at registrationPayment rules cover Touch 'n Go eWallet, Boost, GrabPayJurisdiction-dependent accessUser rights on requestContact path for legal queries
cili44 Your Rights and Our Rules on cili44
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your account data — including the payment details you use with Touch 'n Go eWallet, Boost, or GrabPay — is held securely and is not shared with third parties outside of what is required to process your transactions. Players in Melaka and elsewhere in Malaysia can request a copy of their account data or ask us to correct inaccurate records at any time through the support channel.

Data Retention

We keep your account and transaction records for as long as your account remains active and for the period required by applicable law after closure. You can request deletion where law permits.

Cookie Use

Cookies on cili44 are used for session management and account security — not for selling your data. You can adjust cookie preferences in your browser settings at any time.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone, including someone claiming to be from our support team.

Request Changes

To update your registered details — name, contact number, or linked wallet — submit a request via live chat or email with a copy of your ID. Changes take effect once verified by our team.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account-related legal queries — whether that is a dispute over a GrabPay or Boost transaction, a request for your account data, or a question about how our terms apply in your region — we have two direct contact paths. Provide your registered account email and the relevant transaction reference when you write in, so the team can locate your record without delay.

Live Chat Start a live chat session from the account dashboard. Have your account ID and the transaction reference from your Touch 'n Go eWallet, Boost, or GrabPay app ready before you connect.
Email Support Send your legal or account query to our support email. Include your registered email address and a clear description of the issue so we can route it to the right team without back-and-forth.
Account Dashboard Many account and payment queries are resolved directly in your dashboard — transaction history, account status, and payment method records are all visible there without contacting support.

Common Legal Questions About Your Account

These are the questions we hear most often about account terms, data rights, and how our legal framework applies to accounts in Malaysia. If your question is not covered here, reach us via live chat with your account ID ready.

Yes. Account terms apply equally regardless of which local wallet you use. The payment method changes the processing path, not the rules that govern your account or any dispute resolution steps.

Start with the transaction reference from your Touch 'n Go eWallet, Boost, or GrabPay app. Contact us via live chat or email with that reference and your account ID, and we will trace the transaction from our end.

Yes. Send a data access request to our support email from your registered account email address. We will respond with the data we hold within the timeframe required by applicable law.

Your records are retained for the period required by law after account closure. After that period, data that is no longer required is removed. You can request the specifics through our support channel.

Access to cili44 depends on local law and is available only where local law permits. It is your responsibility to confirm that accessing the platform is lawful in your specific location before registering.

We post the updated terms at cili44/legal/ with the effective date shown at the foot of the page. Continuing to use your account after that date means you accept the updated version.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.