Reference

The Terms Conditions That Run Your cili44 Account

Before you deposit, withdraw or start any session, these Terms & Conditions define what we commit to you and what we ask in return.

Account eligibility where local law permitsTouch 'n Go eWallet, Boost, GrabPay coveredWithdrawal conditions set out clearlyUpdates notified before they take effect
cili44 The Terms Conditions That Run Your cili44 Account
TERMS HELP CHANNELS

How to Reach Us About These Terms

Live Chat The fastest way to get a clause explained. Start a live chat session directly from the site and our team will walk you through the relevant section in plain language.
Email Support For written confirmation of how a specific term applies to your account, email us. We aim to respond with a clear, documented answer you can refer back to.
Account Help Page Our account help section covers the most common terms queries — verification steps, payment name matching, and what happens if your Boost or GrabPay wallet needs updating.
HOW WE HOLD YOUR DATA

Account Security and Data Handling Under These Terms

Data Retention

We keep account and transaction records for as long as required under the terms of service. You can request a summary of what we hold by contacting support through live chat or email.

Cookie Use

We use session cookies to keep your account active while you navigate between the lobby, cashier and live tables. No marketing profiles are built from your session data without your consent.

Account Security

Your account is protected with OTP verification on login. If you suspect unauthorised access, contact us immediately — we can freeze the account before any withdrawal clears.

Requesting Changes

To update registered payment details — such as switching to a different Touch 'n Go eWallet number — you must verify identity first. Submit the request through the account settings page and support will confirm within one business day.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how the Terms & Conditions work in practice. If your question is not listed here, reach out via live chat and we will point you to the exact clause.

No. Acceptance happens once when you open your account. If we update the terms, we notify you on your next login and ask for fresh confirmation before you proceed.

No. All payment methods must be registered in your own name. Deposits from a wallet belonging to another person breach these terms and the funds may be returned or held pending review.

Depending on the nature of the breach, we may suspend access, withhold pending withdrawals pending review, or close the account. We will notify you of the reason where we are permitted to do so.

We post a notice at the top of the terms page and show an in-account prompt on your next login. Changes do not apply retroactively — only to activity after the effective date.

Contact our support team via live chat or email with your account details. We will compile the relevant records and send them to your registered email address within a reasonable timeframe.

Access and eligibility depend on local law and are available where local law permits. It is your responsibility to confirm that using the platform is lawful in your specific location before creating an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.