What We Collect and Why
We collect the information you provide when registering — your name, contact details and preferred payment method, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. We also record transactional data each time you deposit or withdraw, so our payment team can verify
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your account and process your request accurately. On top of that, our servers log standard session data — the pages you visit, the device type, and your IP address — to keep the platform running correctly and to flag unusual access. We do not sell your
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personal data to third parties. Where we share data with payment processors or fraud-prevention services, we do so only under written agreements that hold those parties to the same data-handling standards we apply ourselves. Access to your account data is restricted to staff with a direct
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operational need. If you are in Malaysia, your data may be stored on servers located in the region your account is assigned to — applicable law governs how long we retain it and what rights you hold. We keep payment records for as long as required
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to meet our obligations, after which they are deleted or anonymised. You may request a copy of what we hold on you at any time by contacting our support team. Where local law permits, you may also ask us to correct or delete your personal information.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.